Uniquely
enables VARs to wrap service revenue around cloud & subscription-based
technologies
Reading, UK 14TH October 2013 – Security and
networking next-generation value added distributor (VAD) Cloud
Distribution has extended its Cloud Cover brand
of professional services, pre-sales, maintenance support and training services,
by introducing a new range of pre-packed post-sales support offerings.
Cloud Distribution’s new support services offer a menu of
pre-packaged options with various SLAs available, as well as the choice of a white-labelled
support service to enable VARs to offer their own-branded outsourced helpdesk
with a dedicated telephone number. A key
advantage of these options is that they enable VARS to position themselves with
customers as having a bigger team in place, enabling them to compete with some
of the larger and more established organisations in this space.
As well as enabling Cloud’s reseller partners to offer an
efficient and effective IT support service for the majority of products within
the Cloud Distribution portfolio, these new post-sales options will enable them to build service revenue
around cloud subscription technology and fast-track go-to-market strategies for
new products, without the need for costly, upfront
investment in additional resources.
Cloud Cover - Customer Direct: Ideal for partners of all sizes who wish to
outsource their support to our product specialists, enabling partners to focus
their valuable technical resources on other revenue generating activities. This
includes calls answered as Cloud Distribution, 1st, 2nd
and 3rd line support, as well as next business day advance (return
merchant authorisation) RMA.
Cloud Cover – Partner Branded: Encompasses all the attributes of Cloud Cover
Customer Direct with the added benefit of being “partner branded”. This means that
all calls into the service desk are answered as if the customer is calling the
partner, enabling the partner to give the impression of a larger organisation.
This package also includes a unique, dedicated phone number along with 1st,
2nd and 3rd line support on the partner’s behalf.
Cloud Cover – Partner Enabled: Designed for partners who have already made a
significant investment and have a dedicated support desk. The enabled partners’
package provides first line support to the customer, with product specialists
supporting the partner when required.
James Ball, Technical director at
Cloud Distribution said, “We value the success of our partners and do
everything we can to help them grow their business. The availability of our
post-sales maintenance and support services, especially the Partner Branded offering,
creates the perfect climate for resellers to increase their profitability by
delivering superior customer service and added services revenue.”
-End-
Cloud Distribution is a value-added distributor of disruptive
next-generation security and networking solutions that VARs can take to market
quickly and easily. It currently distributes Meraki, PepLink, Talon
Storage Solutions, Lastline Inc, Enterasys, Lacoon Security, Watchful and
Fiberlink. Its portfolio of disruptive security and networking solutions
helps resellers to differentiate themselves from the competition and create new
markets to sell in. The company was founded in 2009 by senior executives with a
wealth of experience in the security, networking and optimisation space. Its
philosophy is to take innovative, cutting-edge vendors into the UK market by
recruiting and working together with skilled, reputable, market making
partners. For further information please
visit www.cloud-distribution.com. Follow
us on Twitter @cloudtweeters.
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